At Kicksclub, we strive to provide our customers with the highest quality products and a delightful shopping experience. We understand that sometimes, adjustments may be necessary. Please read our return and refund policy carefully before making a purchase.

 

Returns: Once an item is sold, we do not accept returns. We take great care to ensure that our products meet our stringent quality standards, and we encourage customers to review their order details, including size and specifications, before finalizing their purchase. However, we do offer the option to exchange the size of an item if the requested size is available in our inventory.

 

Exchanges: If you have received an item and wish to exchange it for a different size, we will be happy to assist you. Please note that exchanges can only be made within a span of 7 days from the date of order receipt. The item must be in the same condition as when it was received, with all original tags and packaging intact. To initiate an exchange, please contact our customer support team with your order details, and we will guide you through the process. Kindly note that exchanges are subject to availability, and we cannot guarantee that the requested size will be in stock.

 

Refunds: We do not offer refunds for any purchased items. We believe in providing accurate product descriptions and images to help customers make informed decisions. We encourage you to review the details of your order carefully before completing your purchase. However, if there is an issue with the quality or condition of the received item, please reach out to our customer support team, and we will do our best to address your concerns.

 

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of order receipt. We may request additional information or evidence, such as photographs, to assess the situation. Once we have confirmed the issue, we will work with you to provide a suitable resolution, which may include an exchange for a replacement item or a store credit.

 

We value your satisfaction and will make every effort to address any concerns or issues you may have. Please feel free to reach out to our customer support team with any questions or inquiries regarding our return and refund policy. Your feedback helps us improve our products and services to serve you better.

 

Note: This return and refund policy applies to purchases made directly from Kicksclub . If you have purchased our products through a third-party retailer or platform, please refer to their specific return and refund policies.